Verizon FiOS had the best scores, but interesting to me is that "All Others" -- namely smaller companies which are probably not as well known -- scored second. Maybe the better known your cable company is, the worse you think it is. AT&T U-verse and Dish Network both fell by 4 points. According to ACSI researchers, U-verse was hurt by an increase in customer complaints about picture quality, particularly on HD channels. Perhaps there are some limits to pushing a lot of video down a regular phone line.
American Customer Satisfaction Index - Subscription Television Service